General
+ What are debt collection services?
Debt collection in general involves collecting past due debt for businesses while preserving customer relationships as needed. By combining our half century of experience with the latest technology, our team has all of the tools to maximize your return.
+ Is all consumer data secure and confidential?
Yes. We use leading technologies and tools to meet stringent compliance protocols.
+ Does BPCS collect for specific kinds of businesses and industries?
Our team has worked with businesses in multiple industries. If you don’t see your business category or industry on our list, contact us directly to see if we can help you.
Customers
+ When should I send an account to collections?
Individual office policies may dictate your approach, but a good rule of thumb is to submit collections on past-due accounts between 30 and 90 days of delinquency. The sooner your accounts are submitted to BPCS, the greater the possibility of recovery.
+ How many phone calls and letters should I complete before I send an account to collections?
It varies, but a good rule of thumb is to make one to two phone calls and send one to two letters for every month of delinquency before sending an account to collections.
+ Why is a letter from a debt collection agency more effective than just sending another invoice to a customer with past-due debt?
While it’s a good idea for your office to send a few past-due invoices, a letter from a professional collection agency like BPCS sends a clear message to the consumer about your intent to recover the money owed. In many cases, initial correspondence from us is motivation enough for consumers to pay.
+ What happens if my past-due patients or customers refuse to pay BPCS?
Our team has decades of experience in collections, and we use a range of services to solicit past-due payments in a manner that is both professional and compliant.
+ When you collect a past-due balance, where does it go and how do I get my money?
Payments made through our secure portal are electronically deposited into our trust accounts. BPCS remits money to customer on a monthly basis. If a consumer makes a direct payment to you, BPCS can forward an invoice for our portion of the payment or subtract our fee from your monthly remittance.
+ How can I check my account status?
Our online portal makes it easy to manage and review your accounts. After you log in to our secure portal, you can submit accounts and make reports.
+ What if I have questions about my account?
The team at BPCS is here to help. Contact us directly at 775-333-4250 or clients@bpcollect.com for assistance.
+ How is consumer data protected?
BPCS protects consumers by strictly adhering to all compliance protocols and using cutting-edge technology for the most secure network. You can be sure your information is safe with us.
